Privacy Policy
Last Updated: October 4, 2026
Jimmy’s Mobile Care values the privacy of customers and website visitors. This Privacy Policy describes the types of information that may be received when you use our website, contact us, arrange mobile automotive service, communicate about a vehicle, or complete a service transaction. It also explains the purposes for which that information may be used or disclosed.
1. Information Connected With an Inquiry or Service Request
When you contact Jimmy’s Mobile Care or request automotive service, we may receive information needed to understand your request, communicate with you, identify the vehicle, and arrange service. This can include your name, telephone number, email address, requested service location, appointment information, and information you choose to provide about the vehicle.
Vehicle-related information may include the year, make, model, engine or configuration, vehicle identification number (VIN), mileage, symptoms, warning lights, diagnostic trouble codes, prior repairs, modifications, maintenance history, or other details relevant to the requested work.
Messages, photographs, videos, diagnostic screenshots, estimates, documents, or other materials you voluntarily send may also become part of the information associated with your inquiry or service record.
2. Why We Use Customer and Vehicle Information
Information received in connection with mobile automotive service may be used to respond to questions, schedule appointments, determine whether a service can reasonably be performed at your location, identify the correct vehicle and parts, conduct diagnostics or repairs, prepare estimates, document authorization, communicate service status, and maintain records of work performed.
We may also use appropriate information for customer support, warranty-related matters, accounting, payment records, business administration, dispute resolution, legal compliance, fraud prevention, and protection of our customers, technicians, business, and property.
3. Mobile Service Location Information
Because Jimmy’s Mobile Care travels to vehicles, we may need the address or other location information for the place where service is requested.
Location information may be used to confirm that an appointment is within our service area, plan travel to the vehicle, coordinate arrival, evaluate access, and determine whether the proposed work area appears suitable for mobile automotive service.
Service-location information is not collected for unrelated continuous tracking of customers.
4. Vehicle Identification and Automotive Data
Accurate vehicle information can be necessary for diagnosis, parts identification, repair procedures, technical information, and service documentation. Depending on the work requested, Jimmy’s Mobile Care may use a VIN or other vehicle-specific information with automotive information systems, parts catalogs, suppliers, or similar resources.
Diagnostic information may include scan-tool data, trouble codes, measurements, test results, warning-light information, photographs, component condition, or observations made while evaluating or repairing the vehicle.
5. Photographs and Service Documentation
Customers may provide photographs or other media to help explain a vehicle condition before or during an appointment. Jimmy’s Mobile Care may also create reasonable service documentation showing vehicle conditions, components, wiring, diagnostic readings, parts, or completed work.
Such material may be retained when useful for diagnosis, estimates, repair records, communication with the customer, warranty administration, or documentation of the work performed.
6. Calls, Text Messages, Email and Electronic Communications
If you communicate with Jimmy’s Mobile Care by telephone, text message, email, website form, electronic estimate, electronic signature system, or another available method, information contained in those communications may be retained as reasonably necessary for the inquiry or service transaction.
Your contact information may be used to discuss scheduling, arrival, vehicle symptoms, diagnostic findings, estimates, authorization, parts availability, repair status, completed work, payment, or follow-up matters related to service.
Jimmy’s Mobile Care does not sell or rent customer telephone numbers or email addresses.
7. Website and Device Information
When you use our website, information may be generated or collected automatically by the web server, hosting provider, security services, analytics technologies, or other tools used to operate the site.
Depending on the technology in use, this may include an IP address, browser or device characteristics, pages viewed, visit date and time, referring source, website interactions, performance information, and information submitted through website forms.
This information may be used to deliver website functionality, maintain security, diagnose technical problems, understand site usage, and improve website performance.
8. Cookies and Similar Technologies
Our website or third-party services supporting it may use cookies or comparable technologies for functions such as website operation, security, preferences, performance measurement, or analytics.
The availability and behavior of browser controls for cookies depend on the browser or device you use. Restricting certain technologies may affect some website functionality.
9. Payment Processing
Electronic payments may be handled through a third-party payment processor or other payment service. Jimmy’s Mobile Care may receive transaction-related information such as the amount, date, payment status, receipt information, or transaction reference needed for accounting and service records.
Payment-card or financial information processed directly by a payment provider is handled under that provider’s systems, security practices, and privacy terms.
10. When Information May Be Shared
Jimmy’s Mobile Care does not sell or rent customer personal information. Information may, however, be disclosed when reasonably necessary to provide automotive service or operate the business.
Depending on the circumstances, this can include sharing limited information with parts suppliers, vehicle-information or parts-identification services, payment processors, website hosting or security providers, communication and scheduling providers, professional advisers, or other service providers supporting the transaction or business.
Information may also be disclosed when reasonably necessary to comply with applicable law, respond to lawful legal process, enforce agreements, resolve disputes, or protect legal rights, safety, customers, property, or the business.
11. Service and Business Records
Records associated with an automotive service may include estimates, repair orders, invoices, authorization records, diagnostic findings, parts installed, work performed, service dates, vehicle information, customer communications, photographs, payment records, and warranty-related documentation.
These records may be maintained for purposes including repair history, customer support, subsequent diagnosis, warranty administration, accounting, business recordkeeping, dispute resolution, and legal compliance.
12. Information Retention
Customer, vehicle, transaction, and service information may be kept for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, warranty, recordkeeping, dispute-resolution, or legal purposes.
Retention periods can vary according to the type of record and the reason it is maintained. Information that is no longer reasonably needed may be deleted, destroyed, or otherwise disposed of in accordance with normal business practices and applicable requirements.
13. Protecting Information
Jimmy’s Mobile Care takes reasonable measures intended to protect information in its possession against unauthorized access, misuse, loss, alteration, or inappropriate disclosure.
No website, electronic communication system, payment system, computer, mobile device, or data-storage method can be guaranteed to be completely secure. Customers should therefore avoid sending sensitive personal information that is not reasonably necessary for an automotive service request or transaction.
14. Information You Voluntarily Provide
Please provide only information reasonably relevant to your vehicle, appointment, service location, payment, or requested automotive service. We generally do not need unrelated sensitive personal information.
If additional information is voluntarily provided, it may be retained when reasonably necessary to understand the communication, provide service, maintain an appropriate record, or comply with applicable obligations.
15. Requests Concerning Your Information
You may contact Jimmy’s Mobile Care to request correction or updating of personal information that you previously provided.
You may also ask about deletion of certain information. A deletion request may be limited when information reasonably needs to be retained for completed service records, warranty administration, accounting, payment documentation, dispute resolution, legal obligations, or other legitimate recordkeeping purposes.
Privacy-related requests will be considered in accordance with applicable law and legitimate business requirements.
16. Third-Party Providers and External Websites
Jimmy’s Mobile Care may rely on third-party services for functions such as hosting, security, analytics, maps, communications, scheduling, automotive information, parts identification, electronic documents, or payment processing. Those providers may process information under their own privacy policies and practices.
Our website may also provide links to websites operated by others. Jimmy’s Mobile Care does not control and is not responsible for the privacy practices, security, or content of independently operated third-party websites.
17. Children’s Privacy
The Jimmy’s Mobile Care website and automotive services are directed toward people seeking automotive information or people authorized to arrange service for a vehicle. We do not knowingly seek personal information from children for unrelated purposes.
18. Changes to This Privacy Policy
This Privacy Policy may be revised as our website, technology, communication methods, service practices, vendors, or business operations change.
The date displayed at the top of this page identifies the current published version. Continued use of the website or future service transactions will be subject to the policy applicable at that time, subject to applicable law.
19. Contact Jimmy’s Mobile Care
If you have a question about this Privacy Policy or would like to make a privacy-related request, contact:
Jimmy’s Mobile Care
Phone: (386) 308-2509
Service Area: Daytona Beach, Daytona Beach Shores & South Daytona, Florida